At Petxos, your satisfaction matters to us. We take pride in offering high quality pet products, but if something does not arrive as expected, we are here to help.
Return Eligibility:
We accept returns within 14 days from the date of delivery if the item you received is damaged, defective, or not as described. Please ensure the product is unused and in its original packaging while requesting a return.
How to Request a Return:
To initiate a return, please contact us via email with the following details:
• Full Name
• Order Number
• Date of Purchase
• Reason for Return
• Clear photos of the damaged or defective product (if applicable)
Email us at: falnatco@gmail.com
Once your request is received and approved, we will guide you through the return process and provide return instructions.
Refund Process:
After inspecting the returned item, we will process your refund. Refunds will be issued to the original payment method within a reasonable time frame. Please note that shipping charges are non refundable unless the item is received in damaged or defective condition.
Non Returnable Items:
For hygiene and safety reasons, certain items such as used pet toys, opened grooming products, or customized items may not be eligible for return unless they are received in damaged or defective condition.
Need Further Help
If you have any questions or need assistance, feel free to reach out to us at falnatco@gmail.com. Our support team is always happy to help.
